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Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

 

Is Orti di Mare open all year?

Yes, we are open from January 1st to December 31st. We will always do our best to accommodate guests visiting outside the usual tourist season.

 

BOOKING

Do I need to book ahead? Or can I just show up?

Booking isn’t required. However, it is recommended during high season (mid-June to mid-September) and the Easter holidays, it’s highly recommended, especially for the larger pitches and/or pitches with views of the sea.

 

How can you book?

Book in 3 steps:

1) Fill out the appropriate form:

– click here to book a CAMPSITE (including campers/caravans)

– click here to book an APARTMENT, a GLAMPING TENT OR a YURT

– click here to book a spot in the LOW COST MOTORHOME PARK.

2) Once you have received an e-mail from us notifying you about availability, you will need to confirm your reservation by the date stated in the e-mail.

3) We will then send you a final booking confirmation by e-mail.

 

I have sent the availability request and received an automatic notification of receipt, but I still have not received a response directly from you. What should I do?

We usually respond within 72 hours. If you have not received an e-mail from us by then, please check your spam folder. If you still do not find a message there, please send an e-mail directly to booking@ortidimare.it and include the booking details you entered on the form.

 

APARTMENTS, GLAMPING TENTS, YURTS

 

When are the glamping tents and yurt available?

Because the glamping tents and the yurts are not heated, we only offer them from May 1 to September 30. You may also book outside of these dates, but please remember that nighttime temperatures can drop suddenly at the beginning and end of the summer season. Guests will find blankets in the tents. If you are not visiting during high season in the summer, we recommend bringing sleeping bags.

 

Do you offer a choice of full or half board?

Half board or full board is not included. Our Rural Bistro – Market Café is open from mid-April 10 to end-October serves breakfast, lunch and dinner.

 

 

CAMPSITE

Do you allow grills at the campsites?

No, open flames are prohibited by law due to the risk of forest fires.

 

Can I park my car or motorcycle on the campsite?

You may pull your car up to the campsite for loading and unloading, but you must then park it in the designated spaces located nearby. For guests with special needs, cars may be parked on the edges or on some of the larger campsites, but you must not move your car during quiet hours.

 

Do all of the campsites have a power connection?

Yes, each campsite is located near a power connection.

 

What kind of electrical sockets do the campsites have?

The campsites are equipped with standard European electrical sockets.

 

What is the voltage of the power connections in the camping area?

1.5 kw and 6.5 Amps.

 

Do the bathrooms and showers have hot water?

Yes, hot water is available both in summer and in winter, without any specific time restrictions. However, we do ask our guests to use water sparingly and to be aware that this is a scarce and precious resource, especially on an island.

 

MOTORHOME PARK

If I am staying in the camper park, can I pay to use the toilets and showers in the camping area?

No, unfortunately guests staying in the low-cost, minimal use area cannot use the showers and toilets in the camping area. Current regulations require that the capacities of the showers and toilets in the actual camping area correspond to the number of guests staying there.

 

PAYMENT

Do I need to pay in advance? Do you require a deposit?

No. Our relationship with our guests is based on mutual trust. We do not require advanced payment at the time of booking. When a guest books with us, we trust that they will keep their word.

 

What is your cancellation policy?

Until 8 weeks before the arrival date, it’s possible to cancel the booking without costs, except the booking fare (10 €).
A cancellation, for any reason, between 8 and 2 weeks before the arrival will require the payment of 30% of the booked and unused period.
A cancellation, for any reason, until 2 weeks before the arrival, as well as missed arrival or early departure, will require the payment of 90% of the booked and unused period.

This is to compensate us for the financial loss resulting from any booking slots left unoccupied because the change has been made on such short notice. We do not ask our guests to give us their credit card number. We trust that they will act responsibly.

For reasons of force majeure, not foreseen at the time of booking, connected to the Corona Virus SARS-CoV-2 pandemic, it will be possible to cancel without cost, except the booking fare (10 €), up to one week before the scheduled arrival: in the event of changes in the rules on movements established by the Italian institutions or by the country of origin or in the event that the guest is forced to quarantine.

 

How can I pay?

We accept payment by cash, credit card and debit card. Sorry, we do not accept checks or wire transfers.

 

Are discounts available for travelers who don’t arrive by car or motorcycle?

Yes, eco-friendly guests who come to Orti di Mare by foot or public transport will receive a 10% discount.

 

FERRIES

Where is the nearest port?

The Port of Portoferraio. There are connections from the Port of Piombino on the coast of Tuscany. The trip by ferry takes about an hour and by hydrofoil about 40 minutes.

 

Do I need to book the ferry in advance?

It’s highly recommended in July and August, especially if you’re traveling by car, in order to avoid long queues and waits. During the rest of the year, finding a spot on the ferry is normally easy.

 

Do you have a discount code for the ferries?

If you want, after checking timetables and prices online, you can request us a discount code for the ferry, specifying either Moby & Toremar or Blu Navy as the company of your choice. Blu Navy is usually cheaper but offers fewer rides per day. The discount is of between 8% to 20% depending on time, day of the week, season, etc. Moby & Toremar tickets are usually more expensive, but the companies offer rides  almost once an hour.  The discount is 20%. Once you get the code from us, you can purchase the ticket through the website of the company selected. The code of Moby & Toremar is valid also at the harbour.

The Arrival page includes a form that lets you conveniently purchase ferry tickets, compare prices on specific dates, and select the best offer for your trip from the different operators.

 

ARRIVAL

How do I reach Orti di Mare by car from Portoferraio?

From Portoferraio, drive towards Capoliveri. After the roundabout follow the road to the traffic lights. Turn right towards Colle Reciso / Lacona. At the next roundabout, keep right. At the bottom of the hill, turn right onto Via dei Vigneti and continue for 500 meters. From there, follow the signs for Orti di Mare.

 

Can I reach orti di Mare by public transport?

Yes. From Portoferraio, take bus 118 (schedule available online at www.livorno.cttnord.it). When you exit the ferry, you’ll find the bus stop located opposite pier number 6. The closest stop to Orti di Mare (5 minutes walk) is “CAMPING LACONA”. Buses do not run frequently, so make sure to consult the bus schedule before you make your plans.

 

How much is a taxi from Portoferraio to Orti di Mare?

The trip usually costs around 25 euros.

 

How long does it take to get from Portoferraio to Lacona by car?

In normal traffic, the trip takes about 15 minutes.

 

DOGS

Are dogs allowed at Orti di Mare?

We allow dogs in one area of the camp as long as they are quiet and don’t disturb the neighbors and other guests. They must never be left unattended outside of the pitch. Pets are not allowed in the fixed structures.

 

Are dogs allowed on the beach?

The municipality of Capoliveri allows dogs on the beaches as long as they are “on a leash, wearing a muzzle, and accompanied by an owner carrying bags to clean up after them”. They are also allowed in the water outside of official swimming hours, before 9 am and after 7 pm.

 

FACILITIES IN THE AREA

How far away is the center of Lacona from Orti di Mare? And Capoliveri?

Lacona is a small area in the municipality of Capoliveri. It is a mainly for tourists and is not a proper town. The historic center of Capoliveri can be reached by car in about 20 minutes.

 

What facilities are there in the area?

You will find a pharmacy, several pizzerias, bars and restaurants, two convenience stores and two ATMs just a few minutes away by foot. Larger supermarkets and all kinds of different shops are located in Portoferraio, the main center of the island, 15 minutes away by car.

 

Where can I rent bikes, motorcycles, and cars?

TWN-Rent is located just a few hundred meters away from Orti di Mare. Guests staying at Orti di Mare receive a 10% discount.

 

Where are the nearest beaches?

The large sandy beach of Lacona, which has wide open sections as well as areas with beach services, is located about 400 meters away from the campsite, just a five-minute walk down a shady path through a pine forest.

Walk a bit further and you will find the beaches of Laconella (15 minutes) and Margidore (10 minutes).

The dark pebble beach of Norsi and naturist beach of Acquarilli, with its black sand and pebbles, are both located about 3 km away.

 

Are there trails for hiking or mountain biking?

Orti di Mare is located at the crossroads of the national park trail network, which includes the Grand Traversata Elbana (GTE), a long and spectacular itinerary by foot, horseback or mountain bike. You will also find 17 trails offering 50 km of walks with breathtaking views in the nearby Lacona Trekking Park.