fbpx

Frequently Asked Questions

Is Orti di Mare open all year round?

Yes, Orti di Mare is open from the 1st of January to the 31st of December. We try to increase off-season travel and welcome our guests at any time of the year.

How can we contact you?

To get in touch with our Rural restaurant & Market Café, which is open from mid-April to the end of October, you can call us on (0039) 351.90.60.631.

If you are looking for information on availability, please contact us by filling in the relevant form on our website:
CAMPSITE / APARTAMENT / VILLA POGGIO AGLI SPRIZZI / GLAMPING TENT / LOW-COST MOTORHOME PARK

If you are looking general informationnot availability! – that you have not found in this FREQUENTLY ASKED QUESTIONS section, you can write us an email or call us on the following numbers:

Reception mobile phone (0039) 331.58.67.805 (all year)
Landline (0039) 0565.96.44.36 (only used in winter)

BOOKING YOUR STAY

Do I have to book ahead? Will there be space if I show up spontaneously?

Reservations are not required for agri-camping, but from mid-May to mid-October – and during the Whitsun and Easter holidays – we cannot guarantee that space will be available without a reservation.

In any case, each of our sites is different from the others (in size, location, shade): if you want to be sure to get one that suits your needs, we recommend that you make a reservation.

For apartments, glamping tents and for the villa it is extremely unlikely to find a place without booking, also because we only accept weekly bookings for high and shoulder seasons.

How can I book?

We do not accept bookings over the phone.
You can book on our website, in 4 steps:

1) To start, please fill in the appropriate form:

– click here if you have a tent or a camper van and are looking for a site in the CAMPSITE

– click here here if you are looking for an APARTMENT

– click here if you would like to stay at the VILLA POGGIO AGLI SPRIZZI 

– click here if you would like to stay in a GLAMPING TENT or a YURT

– click here if you are looking for a spot in the MOTOR HOME PARK (without showers and toilets)

You will instantly receive an automatically generated email confirming that your request has been received.

2) Within 72 hours at the latest, you will receive a direct reply from us by email, in which we will confirm whether we have availability and propose a solution suited to your needs.

3) You will have a limited amount of time, specified in the email, to reply in turn, confirming your interest in the proposed solution.

4) We will then send you an email with our final booking confirmation.

How long will it take for you to respond?

We try to respond as soon as possible. We generally respond within 72 hours at the latest. If you have submitted the availability request, received an automatic confirmation email, but still haven’t received a direct reply from us after 3 days, try checking your email spam folder. If you do not find our messages there either, please write to us directly at this address, again specifying all the information requested in the form.

PAYMENT 

Do I have to pay for my stay in advance? Do you require a deposit?

No, we do not require depositsyour word is enough for us. We have chosen to base our relationship with our guests on mutual trust. We therefore do not ask for any advance payment or credit card numbers when you make a booking. If a guest books, we expect them to honour their commitment.

We only require a non-refundable deposit of 30% for the Villa Poggio agli Sprizzi at the time of booking, in consideration of the greater economic damage resulting from failure to respect the commitment made at the time of booking. This deposit is not refundable in any case. If requested, by cancelling your booking 8 weeks prior to your expected arrival, you will receive a credit to the value of the full amount, to be used on a new stay.

Are there penalties for cancellation?

Up to 8 weeks before the date of arrival, you can cancel at no cost, except for the reservation fee (10 €).

Between 8 and 2 weeks prior to arrival, any cancellation – for whatever reason – will result in the payment of 30% of the unused period booked.

A cancellation – for whatever reasonwithin 2 weeks of arrival, as well as late arrival, no-show or early departure will result in the payment of 90% of the booked and unused period.

In case of force majeure events that were not foreseen at the time of booking, related to the strong>SARS-CoV-2 Corona Virus pandemic, bookings can be cancelled at no cost strong>up to one week prior to the scheduled arrival: in the event of changes to the movement rules established by Italian institutions or in the country of origin or if the guest is forced into quarantine.

When is the checkout?

Payment is due by the day before departure within 12 noon, during reception opening hours.
The campsite must be vacated by 12 noon at the latest.
The mobile home park must be vacated by 2 pm at the latest.
The apartments, glamping tents, the yurts and the villa must be vacated by and no later than 9.30 am.

Do we have to pay for children?

Orti di Mare has a daily charge for guests of all ages, from infants to the elderly.
There are two rates for CAMPING: one for children from 0 to 8 years old and one for everyone over 8 years old.
For the MOBILE HOME PARK, the daily rate per person (€ 2.5) also applies to infants and children.
In VILLA, APARTMENTS, GLAMPING TENTS and YURTS,, children, including babies, count in the number of people on the basis of which the daily cost of the stay is calculated.

How can I pay?

You can pay in cash, by credit card or debit card. We do not accept payment by cheque or bank transfer.

Are there any discounts?

  • Eco-virtuous guests – those who arrive at Orti di Mare on foot, by bike or by public transport (excluding aeroplanes) – who stay at the campsite will receive a 10% discount on the daily rate per person, while they will get a 5% discount if they stay in an apartment, villa, glamping tent or yurt.
  • For stays of at least 3 nights, some sites of the campground that are less spacious or less well-located than others are available at a 10% discount on the price per person per day.
  • Guests with an ADAC Campcard, ACSI, PLEN AIR card are entitled to a 5% discount on the daily rate per person on the campsite and 5% on the daily price for camper+persons in the motorhome park.

CAMPSITE

PLUS, EXTRA, BASIC site: what does that mean?

The campground’s daily rates per person include a STANDARD site.
For other sites, there is a daily supplement:
PLUS sites are larger than standard sites and/or have a privileged view.
EXTRA sites, in addition to being larger, are equipped with a hot shower, kitchen sink and table with benches.
BASIC sites are less spacious than standard sites or are less well-positioned than others. For stays of at least 3 nights in these sites in the campground, you can get a 10% discount on the price per person per day.

Do all of the campsites have a power connection?

Yes, each campsite is located near a power connection.

What kind of electrical sockets do the campsites have? What is the voltage?

At Orti di Mare, the campsites are equipped with standard European electrical sockets. The connection has a capacity of 1.5 kW and 6.5 Amperes.

Can I see the sites of the campground online?

This part of our website enables you to see a photo of (almost) all the sites, numbered: AGRICAMPING GALLERY

Are dogs allowed on the campground?

Dogs, provided they are quiet and not in the habit of disturbing neighbours, are allowed throughout the campground from 15 September to 14 June. From 15 June to 14 September they are only allowed on one part of the campground. Under no circumstances may they be left outside the site or allowed to approach other guests.

When can we check in?

Access to the campsites is possible from 3 p.m. onwards. We ask our guests to be quiet from 9.30 p.m. to 9 a.m. and from 1 p.m. to 3 p.m.
It is not possible to move vehicles on the campsite during these times.
Registration at reception – or check in – can also take place before 3 p.m.

Are hot showers included in the price?

Yes, they are included in the price. Hot water is available both in summer and in winter, without any specific time restrictions. However, we do ask our guests to keep their showers as short as possible, use water sparingly and to be aware that this is a scarce and precious resource, especially on an island.

What is a private bathroom?

Each of our proper bathrooms with hot water has a shower, washbasin, toilet and bidet.
On request, and paying the daily rate, it is possible to have one of them available for exclusive use, receiving the key.
The bathroom is cleaned daily by the agritourism staff.

What is a fridge cell? How much does it cost? Where can I book it?

Our numbered and lockable refrigeration units are located in the laundry room.
They measure about 30 x 30 x 80 cm and cost € 2.5 per day.
We have 10 of these available. In July and August, we recommend booking them in advance.

What are the quiet times?

We ask our guests to be quiet from 9.30 pm to 9 am and from 1 pm to 3 pm.
Vehicles may not be moved within the campground during these times.
Exceptions are possible for early morning departures to board the ferry.
You cannot check in during these times.

Can I have a car or motorbike at the campsite?

All sites can be reached by car for loading and unloading, but cars must then be parked in the spaces provided, which are located a short distance away.
For special needs, cars may only be parked on some peripheral or very large sites, but in this case, transit in and out shall not take place during rest hours (9.30 pm to 9 am and 1 pm to 3 pm).

Can we have barbecues on the campground?

No, local regulations prohibit lighting fires outdoors due to the risk of forest fires. Barbecues are therefore prohibited.
Electric grills and camping stoves are allowed.

APARTMENTS, GLAMPING TENTS, YURTS  & VILLA

When can we check in?

Glamping tents, yurts, flats and villas are available from 5 p.m. You can also check in, i.e. register at reception, before 5 p.m. The accommodation may be ready earlier than expected, but we cannot guarantee this. If you arrive in the morning, you can enjoy the beach or, while you wait, relax among the olive trees, hammocks and tables in our Convivium.
We ask our guests to be quiet from 9.30 pm to 9 am and from 1 pm to 3 pm. Vehicles may not be moved within the campground during these times.
Exceptions are possible for early morning departures to board the ferry.

Do you offer a full or half board?

Half board or full board are not available.
Our Rural Bistro – Market Café is open from May to mid-October and serves breakfast, lunch and dinner.

Do I need to bring my own bed, bath and kitchen linen?

Bed, bath and kitchen linen is provided to guests staying in the flats and the villa, and is included in the price.
Every 7th day, there is a change of linen and a basic tidying up of the flat, which is included in the price.

Are dogs allowed?

No, pets are not allowed in the apartments, the equipped tents and the villa.
Only i
n the apartment Casina rosa one well-behaved dog is allowed (daily supplement of € 5).

What will I find in an apartment?

Each apartment has a fully equipped kitchen (plates, glasses, pots, cups, cutlery, main cooking utensils, coffee maker, kettle, toaster), with a dishwasher and induction hob. Wi-Fi, satellite TV, hair dryer and communal or private washing machines are also available.

What will I find in the Villa Poggio agli Sprizzi?

Complete with fine furnishings and finishes, and offering all amenities, the Villa Poggio agli Sprizzi has 3 satellite TVs, Wi-Fi, an electric induction cooktop, combined oven, refrigerator, freezer, dishwasher, ironing board, washing machine, hair dryer, air conditioning.

The kitchen is equipped with plates, glasses, pots, cups, cutlery, main cooking utensils, coffee maker, kettle, toaster.

The beds and mattresses are high-quality and ergonomic pillows are available.

In the garden there are sun loungers, table and chairs, a barbecue, an outdoor stone shower and a hot tub.

What will I find in an equipped tent?

Each equipped tent has a small, fully equipped kitchen (plates, glasses, pots, cups, cutlery, main cooking utensils, a coffee maker, kettle, toaster), with a fridge and induction cooktop. Wi-Fi, hair-dryer and communal washing machines are also available.

When are the glamping tents and yurts available?

Because the glamping tents and the yurts are not heated, we only offer them from the end of April to mid-October.
You may also book outside of these dates, but please keep in mind that night-time temperatures can drop suddenly in spring and autumn.
Guests will find blankets in the tents. If you are not visiting during high season in the summer, we recommend bringing sleeping bags.

LOW-COST MOTORHOME PARK

Are toilets and showers available in the AGRI Low Cost CAMPER PARK?

No, there are no toilets or showers in the low-cost camper park. The grounds are equipped for campers and caravans, with electricity, water and sewage connections.

If I am staying in the camper park, can I pay to use the toilets and showers in the camping area?

No, unfortunately guests staying in the low-cost camper park cannot use the showers and toilets in the camping area.
Current regulations require that the capacities of the showers and toilets in the actual camping area corresponds to the number of guests staying there.

FERRIES

What is the nearest port?

The closest port to Orti di Mare is the port of Portoferraio. There are connections from the Port of Piombino on the coast of Tuscany. The trip by ferry takes about an hour (or about 40 minutes by hydrofoil). You can book your ferry directly from the transport page of our website.

Do I need to book the ferry in advance?

It’s highly recommended in July and August, especially if you’re travelling by car, in order to avoid long queues and waits.
During the rest of the year, finding a spot on the ferry is normally easy.
When travelling on foot or by bicycle, reservations are not necessary.

Do you have a discount code for the ferries?

When completing the booking of your stay at Orti di Mare, after comparing the fares here, you can request us a discount code for the ferry, specifying whether you intend to travel with Moby & Toremar OR with Blu Navy.

• Blu Navy is usually cheaper but offers fewers rides per day. The discount varies between 8% and 20% depending on time, day of the week, season, etc.

• Moby & Toremar tickets are usually more expensive, but the companies offer rides  almost once an hour.  The discount is 20%.
Once you get the code from us, you can purchase the ticket through the website of the company selected. The code of Moby & Toremar is valid also at the ticket office at the harbour.

TRAVEL AND TRANSPORT

How do I get to Orti di Mare from Portoferraio by drive?

From Portoferraio, follow the signs to Capoliveri. When you reach the straight stretch of road, take it as far as the traffic lights. There, turn right towards Colle Reciso/Lacona. At the next roundabout, keep right. Once you are over the hill and at the bottom of the slope, turn right into Via dei Vigneti and follow the signs to Orti di Mare, which is on the left after about 500 metres.

How long does it take to drive from Portoferraio to Lacona?

In normal traffic, the trip from Portoferraio to Lacona takes about 15 minutes.

Can I reach Orti di Mare by public transport?

From Portoferraio you can take bus number 118, whose updated timetable can be found on the Compagnia Toscana Trasporti website. The bus runs quite frequently during the summer period. However, in winter there are only two journeys a day. The nearest bus stop is in front of Camping Lacona. From there it is about a 5 minute walk. The ticket costs € 2.60. In Lacona a ticket cannot be purchased on the land and buying it on the bus will incur a surcharge that raises the cost to € 4 (fares as of 1 January 2021).

n>

How much is a taxi from Portoferraio to Orti di Mare?

The trip usually costs around between 25 and 30 €.

Is it easy to get around by public transport on Elba?

Unfortunately, the island’s public transport network does not serve Lacona particularly well. Bus No. 118 (Portoferraio – Bagnaia – Lacona) connects it to Portoferraio, from where other buses depart for all the main places on the island, none of which have a direct connection from Lacona. Sometimes the local authorities organise an evening shuttle bus from Lacona to Capoliveri. If you come to Elba without a car to discover the island, you must be prepared to study the connections, walk or cycle, hitchhike. Or walk the entire GTE, stopping off every day at Orti di Mare.

ANIMALS

Are dogs allowed?

Dogs, provided they are quiet and not in the habit of disturbing neighbours, are allowed throughout the campground from 15 September to 14 June.
From 15 June to 14 September they are only allowed on one part of the campground.
Under no circumstances may they be left outside the site or allowed to approach other guests.

Pets are not allowed in the flats, the glamping tents, yurts or the villa. Only in the apartment Casina rosa one well-behaved dog is allowed (daily supplement of € 5).

Are dogs allowed on the beach?

The municipality of Capoliveri allows dogs on the beaches as long as they are “on a leash, wearing a muzzle, and accompanied by an owner carrying bags to clean up after them”. They are also allowed in the water outside of official swimming hours, before 9 am and after 7 pm.

Can I feed the cats? And the wild animals?

It is strictly forbidden to feed cats and dogs that are not your own, whose presence creates major management problems and encourages wild boar to enter the campground.

Keep in mind that feeding wild animals is forbidden, as it is harmful to the fauna itself.

FACILITIES and ACTIVITIES at LACONA

How far away is the centre of Lacona from Orti di Mare? And Capoliveri?

Lacona is a small area in the municipality of Capoliveri and is not a proper town. The historic centre of Capoliveri can be reached by car in about 20 minutes.

What facilities are there near Orti di Mare?

A pharmacy, several pizzerias, bars and restaurants, three convenience stores and two ATMs are just a few minutes’ walk away. Larger supermarkets and all kinds of different shops are located in Portoferraio, the main centre of the island, 15 minutes away by car.

Where can I rent motorcycles and cars?

You can do so at TWN-Rent- Lacona, which is located just a few hundred meters away from Orti di Mare. Guests staying at Orti di Mare receive a 10% discount off the list prices.

Where can I rent e-bikes?

You can rent e-bikes at Country e-bike rent in Portoferraio. They deliver ad pick up the bikes for free. Guests staying at Orti di Mare receive a discount off the list prices.

How far is the nearest beach (Lacona)? Is it free or commercialised?

Lacona’s large sandy beach is about 400 metres from the campground and is about a 5 minute walk away, along a shady road through the pine forest.

The beach is mostly free, but there are some beach establishments where you can rent umbrellas and sunbeds. In particular, Orti di Mare guests are entitled to a discount – for longer rentals – at the Sun Beach serviced area.

How far are the other beaches that can be reached on foot?

Walk a bit further and you will find the beaches of Laconella (15 minutes) and Margidore (10 minutes).
The dark pebble beach of Norsi and naturist beach of Acquarilli, with its black sand and pebbles, are both located about 3 km away.

Are there trails for hiking or mountain biking?

Orti di Mare is located at the crossroads of the national park trail network, which includes the Grand Traversata Elbana (GTE), a long and spectacular itinerary by foot, on horseback or mountain bike. You will also find 17 trails offering 50 km of walks with breath-taking views in the nearby  Lacona Trekking Park.

SUSTAINABILITY

What kind of detergents do you use?

For cleaning, we have chosen to use fully biodegradable, Ecolabel and Cradle to Cradle certified products, which do not harm the ecosystem and guarantee the safety of those who use them.

Do you separate waste?

Yes, separate waste collection, out of respect for the environment and the law, is an absolute must for guests of Orti di Mare, who take it very seriously.

The following containers are located in the waste disposal area – at the entrance to Orti di Mare, behind the Market:
GLASS / PLASTIC AND METAL / PAPER AND TETRAPACK / ORGANIC WASTE / MIXED WASTE

The following are also collected: used vegetable oil and spent batteries.

If you have any doubts, you can ask the agritourism staff for information, and they will be happy to help you.

WE WOULD LIKE TO REMIND EVERYONE THAT:

1) Only items that do NOT have their own dedicated bin should be placed in the general waste bin. Therefore, the following items CANNOT be placed in the general waste: glass, plastic, metal, paper, organic waste, used vegetable oil and batteries.
2) Large waste that does not fit into the bins (e.g. parasols) cannot be left at Orti di Mare, but to the nearby ESA waste disposal site.
3) Nappies and bags with animal droppings (which are almost always made of plastic) must be placed in the general waste container.
4) Organic waste must never be left on one’s site within reach of animals.
5) Children may only dispose of their waste directly if they are at least 7 years old and are independent. We have noticed that they often get the wrong bin. We therefore ask you to go with them the first time so that they can learn to do it correctly.

MARKET CAFÉ, RURAL RESTAURANT and RELAXATION 

Are the Market Café and Rural Restaurant open to everyone?

Yes, the Market Café and Rural Restaurant are open to everyone. We are open all day, every day from mid-April to the end of October.

To book a table, please call us on (+39) 351 90 60 631.

For more information about our Market Café and Rural Restaurant, see the dedicated page of our website, here.

Do I have to make a reservation for lunch or dinner?

For lunch you generally do not need to make a reservation.
You can let us know if you are coming in a large group.
For dinner we always recommend making a reservation by calling us on (+39) 351 90 60 631.

How does access to the hot tub work?

All persons staying with us get one free access to the hot tub. Subsequent uses cost € 7 for 40 minutes (for groups of 1 to 4 people). To gain access, you always have to book at Reception. Entrance is reserved for people aged 14 years or over. Dogs are not allowed.