{"id":33890,"date":"2021-12-14T19:33:19","date_gmt":"2021-12-14T18:33:19","guid":{"rendered":"https:\/\/www.ortidimare.it\/?page_id=33890"},"modified":"2026-03-12T14:57:53","modified_gmt":"2026-03-12T13:57:53","slug":"faq-frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.ortidimare.it\/en\/faq-frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

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\n\n\t \n How can we contact you? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
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\n [vc_column_text css=””]If you are looking for information on availability<\/strong>, please contact us by filling in the relevant form on our website:
\nCAMPSITE<\/strong><\/a> \/ APARTAMENT<\/strong><\/a> \/ GLAMPING TENT<\/strong><\/a> \/ LOW-COST MOTORHOME PARK<\/strong><\/a><\/p>\n

If you are looking general information<\/strong> – not availability!<\/strong> – that you have not found in this FREQUENTLY ASKED QUESTIONS<\/strong> section, you can write us an email<\/a><\/strong> or call us on the following numbers:<\/p>\n

Reception mobile phone<\/strong> (0039) 331.58.67.805<\/strong> (all year round, during the times indicated on the answering machine)<\/p>\n

At our Rural restaurant & Market Caf\u00e9<\/a><\/strong>, which is open from mid-April to the end of October, it is not possible to book a table, but you can visit us to check on spot our availability.[\/vc_column_text] <\/div>\n<\/div><\/div>[vc_separator type=”normal” border_width=”2″ color=”#ffffff” thickness=”15″][vc_column_text css=”.vc_custom_1639506525644{border-top-width: 2px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;border-left-color: #699519 !important;border-left-style: solid !important;border-right-color: #699519 !important;border-right-style: solid !important;border-top-color: #699519 !important;border-top-style: solid !important;border-bottom-color: #699519 !important;border-bottom-style: solid !important;border-radius: 2px !important;}”]<\/p>\n

BOOKING YOUR STAY
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\n\n\t \n Do I have to book ahead? Will there be space if I show up spontaneously? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
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\n [vc_column_text css=””]Reservations are not required<\/strong> for agri-camping<\/strong><\/a>, but from mid-May to mid-October – and during the Whitsun and Easter holidays – we cannot guarantee that space will be available without a reservation.<\/p>\n

In any case, each of our sites is different from the others<\/strong> (in size, location, shade): if you want to be sure to get one that suits your needs, we recommend that you make a reservation.<\/p>\n

For apartments<\/a><\/strong>, glamping tents<\/a><\/strong> it is extremely unlikely to find a place without booking, also because we only accept weekly bookings<\/strong> for high and shoulder seasons.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n How can I book? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
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\n [vc_column_text css=””]We do not accept bookings over the phone.
\nYou can book on our website, in 4 steps:<\/p>\n

1)<\/strong>\u00a0To start, please fill in the appropriate form:<\/p>\n

\u2013\u00a0click here<\/strong><\/a>\u00a0if you have a tent or a camper van and are looking for a site in the CAMPSITE<\/strong><\/p>\n

\u2013 click here<\/strong><\/a>\u00a0here if you are looking for an APARTMENT<\/strong><\/p>\n

\u2013\u00a0click here<\/strong><\/a>\u00a0if you would like to stay in a\u00a0GLAMPING TENT<\/strong><\/p>\n

\u2013 click here<\/strong><\/a>\u00a0if you are looking for a spot in the MOTOR HOME PARK<\/strong> (without showers and toilets)<\/p>\n

You will instantly receive an automatically generated email confirming that your request has been received.<\/p>\n

2)<\/strong> Within 72 hours at the latest, you will receive a direct reply from us by email, in which we will confirm whether we have availability and propose a solution suited to your needs.<\/p>\n

3)<\/strong>\u00a0You will have a limited amount of time, specified in the email, to reply in turn, confirming your interest in the proposed solution.<\/p>\n

4)<\/strong>\u00a0We will then send you an email with our final booking confirmation.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n How long will it take for you to respond? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
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\n [vc_column_text]We try to respond as soon as possible. We generally respond within 72 hours<\/strong> at the latest. If you have submitted the availability request, received an automatic confirmation email, but still haven’t received a direct reply from us after 3 days, try checking your email spam folder. If you do not find our messages there either, please write to us directly at this address<\/a><\/strong>, again specifying all the information requested in the form.[\/vc_column_text] <\/div>\n<\/div><\/div>[vc_separator type=”normal” border_width=”2″ color=”#ffffff” thickness=”15″][vc_column_text css=”.vc_custom_1653502801547{border-top-width: 2px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;border-left-color: #699519 !important;border-left-style: solid !important;border-right-color: #699519 !important;border-right-style: solid !important;border-top-color: #699519 !important;border-top-style: solid !important;border-bottom-color: #699519 !important;border-bottom-style: solid !important;}”]<\/p>\n

PAYMENT\u00a0<\/strong><\/span><\/h2>\n

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\n\n\t \n Do I have to pay for my stay in advance? Do you require a deposit? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
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\n [vc_column_text css=””]No, we do not require deposits<\/strong>:\u00a0your word is enough for us. We have chosen to base our relationship with our guests on mutual trust. We therefore do not ask for any advance payment<\/strong> or credit card numbers when you make a booking. If a guest books, we expect them to honour their commitment.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Are there penalties for cancellation? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
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\n [vc_column_text css=””]Up to 8 weeks before the date of arrival,<\/strong> you can cancel at no cost<\/strong>, except for the reservation fee (15 \u20ac<\/strong>).<\/p>\n

Between 8 and 2 weeks<\/strong> prior to arrival, any cancellation<\/strong> – for whatever reason<\/strong> – will result in the payment of 30%<\/strong> of the unused period booked.<\/p>\n

A cancellation – for whatever reason<\/strong> – within 2 weeks of arrival<\/strong>, as well as late arrival<\/strong>, no-show<\/strong> or early departure<\/strong> will result in the payment of 90%<\/strong> of the booked and unused period.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n When is the checkout? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
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\n [vc_column_text css=””]Payment is due by the day before departure within 11:30 a.m<\/strong>, during reception opening hours.
\nThe campsite<\/strong> must be vacated by 12 noon<\/strong> at the latest. Any departures later than the indicated time will incur an additional night’s charge.
\nThe mobile home park<\/strong> must be vacated by 2 pm<\/strong> at the latest.
\nThe apartments<\/strong>, glamping tents<\/strong> must be vacated by and no later than 9.30 am<\/strong>.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Do we have to pay for children? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
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\n [vc_column_text css=””]BABIES 0-1 Gratis in the Camping
\nFor the MOBILE HOME PARK<\/strong>, the daily rate per person (\u20ac 3 <\/strong>) also applies to infants and children.
\nIn APARTMENTS<\/strong>, GLAMPING TENTS<\/strong>, children, including babies, count in the number of people on the basis of which the daily cost of the stay is calculated.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n How can I pay? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
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\n [vc_column_text]You can pay in cash<\/strong>, by credit card <\/strong>or debit card<\/strong>. We do not accept payment by cheque or bank transfer.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Are there any discounts? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
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\n [vc_column_text css=””]<\/p>\n